Book of ailments

The Book of Junk Mail Ailments lists all consults given by Dr Junk Buster to date. You too can ask the doctor a (junk mail related) question.

How do political parties get my personal details?

29th May 2016

I have received addressed mail from political groups reminding me to use my postal vote to further their cause. My details are not on the open version of the electoral roll. How do they get my name and address and how do they know that I use a postal vote?

Can a PoA send a data protection notice?

14th March 2016

My elderly mother-in-law has Alzheimer's and my husband has Power of Attorney. She is unwittingly being scammed by Afibel and possibly other catalogue companies. Can the person with PoA send a Data Protection Notice to force Afibel to stop the junk mail?

How to stop catalogues from an anonymous third party?

7th January 2016

I have started issuing data protection notices to senders of unsolicited catalogues and, in the main, this is working. However one offender, Pia Jewellery, has replied that we are not on their database because the catalogue comes from a "third party". They have, in fairness, added a note that if, when the next catalogue arrives, they may be able to tell me who is sending the catalogue if I provide them with certain information. That seems a huge cop out to me. Can I complain to anyone about this type of behaviour?

Can I post junk mail back to Royal Mail by putting it in a postbox?

3rd January 2016

Can I legally post junk mail back to Royal Mail by simply putting it in a postbox?

Junk mail deluge through shared letter box

7th December 2015

I live in a converted Victorian house split into four flats. We got four door bells but only one letterbox. The problem is that we get bunches of leaflets from companies such as Talk Talk. Often we get more than four leaflets. Recently we received seven leaflets from the Green Party.

I have tried to contact the senders. The Green Party responded and apologised but it doesn't seem possible to contact companies such as Talk Talk. Is there anything we can do to stop the junk mail deluge?

How to deal with a rude junk mail delivery lad?

20th October 2015

There is a lad who delivers leaflets from estate agents, replace windows companies and restaurants. I have asked him not to deliver any of the leaflets to my address. His reply was that he has to deliver the leaflets to every address. Today I opened the door to him to stop him from delivering leaflets but he left them outside my door just walked off. Can you please advise me what to do?

Our residents are returning our letters

2nd October 2015

I work for local council. We regularly send planning notification letters to residents. These letters are addressed to the owner/occupier and a large number of them are returned to us. We think this is because of the postal preference service. Do you have any suggestions?

How to deal with anonymous junk mail?

29th September 2015

My particular gear grinder are envelopes that have no company name on them. This is obviously designed so that curiosity will trick you into opening the junk. Saga is the latest offender practising this trick. I just look up the address and send it back, but why is there no legislation that requires companies to identify themselves on envelopes?

Can I invoice senders who ignore my No Junk Mail sign?

7th September 2015

Is it possible to send senders of leaflets an invoice and claim the money via the small claims court, in a similar way to how Ikea sends a parking charge if you have been on their property (car park) too long? Junk mail senders are trespassing on my land and ignoring a polite notice not to post anything that is not personally addressed. Would it not be right that we as individuals can submit an invoice to the sender and then take them to court for non-payment after a suitable period of time?

Stopping junk mail sent to a non-existing address

12th May 2015

My home was previously three flats and I continue to get 4-5 letters addressed to "The Householder" for the flats. I have registered my addresses everywhere I can and opted out but there does not seem to be a remedy for the addresses that no longer exist.

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