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Beyond sick of Royal Rubbish and Door to Door.

Hello all.

We registered to opt out of Royal Rubbish Door to Door spam leaflets from 11 August 2015 to 11 August 2017. In that time, we received spam leaflets such as Specsavers, BT, Farm Foods, ASDA, Lidl and tonnes of other leaflets/pamphlets, none of it was addressed or unaddressed 'to the occupant' mail. On more than one occasion I watched as they were posted by the postman, it's definitely through Royal Rubbish, not leaflet distributors. We received spam on more than twenty occasions. In that time, I logged six different formal complaints, 1-3513141327, 1-3349816406, 1-3903482757, 1-364213066, 1-3996662841 and 1-4004701283, as each reference referred to multiple instances of the NO DTD violations (I wonder if the ascending numbers following the 1- are the number of complaints logged, it wouldn't surprise me!).

Each time Royal Rubbish apologised profusely and passed it onto the Delivery Office. Every time, the DO apologised and stated that a sign was up to say 'NO DTD' so that it would stop. Normally, it would stop for one week, two maximum and start up again. In that two years we received well over twenty different loads of spam brochures. Occasionally, someone would write 'NO DTD' on the front of a letter, though this was seldom done and there was no consistency.

In early August 2017 we renewed for a further two years which was all confirmed via telephone, because e-mails sent to optout@royalmail.com AND d2d_enquiries@royalmail.com were completely ignored. I decided to include some terms and conditions of my own. I'd read in the news about various successful cases against cold calling companies who refused to remove people from their diallers. A number of victims had warned that if the calls continued, the recipient would charge per call for the harassment. So I put Royal Rubbish on notice and told them that if they continued to violate the opt out, I would bill £5 per brochure to Royal Rubbish. This was sent via e-mail too. I clearly stated that by posting the rubbish spam items, Royal Mail was consenting to pay me £5 per item. I also spent money here on StopJunkMail.org buying letterbox stickers and return to sender stickers.

A few weeks later, at the end of the month, more spam was posted with the addressed mail. I believe that was the 1-4004711283 reference. Again, we complained and was told the exact same thing: Royal Rubbish was very sorry, the DO would be chased and it wouldn't happen again. I'm not sure what is difficult about adhering to the opt out, or why they can't read the letterbox sticker.

Today, 9 October 2017, for the first time ever we received four spam items mixed in with out post, which clearly had 'NO DTD' written on the front of the item on the top of the pile. This was the first instance ever of post arriving which had 'NO DTD' scribbled on AND which came with spam. The letterbox sticker was ignored, again. I called to complain yet again and was given reference 1-4083725479. I am now filing Small Claims for the items, for the stress and harassment and for the items I bought here on StopJunkMail.org that have been ignored.

I know I sound like a grumpy old man, and I'm not, honest. The only reason I am getting so worked up about this is because in 2015-2016 Royal Mail lost approximately fifteen items sent to this address. I had to get the same clinic letter from the hospital sent FOUR times and only one copy arrived. Bank letters went missing. When I lived in Manchester, I was a victim in that scandal were cards were being opened. Six months after it went missing it was sent back to my home address. It had a very private letter in it that they'd read to get my address for home (Teesside). They also lost documents I'd sent to other people. On three or four occasions I paid for recorded delivery and no signature was ever requested. I had paid to have it tracked and it froze on the system each time as 'progressing through our network' because they had failed to have the person sign for the letters like I'd paid for. Luckily, the recipients responded to me so I knew they'd received my mail, but four times at least, I paid for a service they never honoured. It really narked me off because they were perfectly competent at posting unaddressed rubbish, but yet were constantly losing actually relevant, addressed, mail. All investigations were done and we were told there were no issues with our DO (yeah, because losing fifteen letters doesn't count as an issue). If they were able to actually do their jobs properly and delivery actually legitimate mail to our address, I wouldn't be so bothered about the spam, but the fact is they're grossly incompetent, fail to delivery actual mail properly and yet always manage to post rubbish.

Does anyone else have any ideas or tips? I think the only way Royal Mail is going to learn, is if their actions start to cost them money. I figure that it would cost far less to uphold my Small Claims case than it would to defend it, and they may very well just pay it to shut me up, but it's the principle also. We tried POSTRS and, surprise, surprise, DTD isn't one of the services they can regulate. I'll post again once my Small Claims case gets a response!

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